Front Office Assistant

Rutland Regional Medical Center • Rutland, VT

8d

About The Position

The Front Office Assistant provides the first point of contact for clinic customers, including patients, referring offices, physicians, and providers. The position contributes to the organization’s customer service reputation and supports the financial integrity of patient encounters by registering patients with complete demographic, insurance, and clinical information, providing accurate payment information, and collecting co-payments at the point of service.

The role handles multiple incoming phone calls and in-person conversations, triages and troubleshoots customer needs, and communicates relevant visit information to patients, such as arrival times and preparation for clinic visits, diagnostic testing, or procedures. The Front Office Assistant also helps clinical staff as needed and performs clerical duties to help patients be seen on time, with a focus on patient needs and efficient use of hospital resources.

Requirements

• High school diploma or equivalent.
• Two years of secretarial experience or medical office training, including one year of patient or customer service experience.
• Experience using a computerized health information system.
• Excellent oral and written communication skills.
• Strong knowledge of basic computer skills.
• Moderate knowledge of medical terminology.

Responsibilities

• Register patients with complete demographic, insurance, and clinical information to support accurate records and timely billing.
• Provide patients with accurate information regarding payments and collect co-payments at the point of service.
• Handle multiple incoming phone calls and face-to-face conversations with a variety of customers, including triaging and troubleshooting.
• Communicate pertinent visit information to patients, including arrival times and preparation for clinic visits, diagnostic testing, or procedures.
• Assist clinical staff as needed.
• Perform clerical duties necessary to help patients be seen within the clinic in a timely manner.
• Focus on patient needs and efficient use of hospital resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED