Assistant Dental Office Manager
About The Position
At Aspen Dental, an Assistant Dental Office Manager—called an Operations Lead—is responsible for daily front office tasks and duties that help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and includes participation in an eight-week training program. The Assistant Dental Office Manager provides compassionate patient service, works collaboratively with the dental team, and consults with patients about treatment options while verifying insurance payments and collections. Under the Manager’s direction, the role supervises and reinforces the daily tasks and priorities of the non-clinical team, reviews practice data, oversees patient scheduling and appointment confirmations, and handles nightly deposits and credit card processing. Additional tasks may be assigned by the Manager. Aspen Dental describes its practices as independently owned and operated by licensed dentists that receive non-clinical business support services from Aspen Dental Management, Inc. Details may vary by independently owned and operated location.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
- Analytical thinking and an emphasis on leveraging data.
- Organized and detail oriented.
Nice To Haves
- College degree preferred.
Responsibilities
- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
- Work collaboratively with other members of the dental team to provide exceptional patient care.
- Consult with patients on treatment options provided by the clinical team.
- Verify insurance payments and collections while supporting high-quality care.
- Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
- Review day-to-day data to evaluate its impact on the practice.
- Oversee scheduling and confirming patient appointments.
- Verify insurance payments and collections, balance nightly deposits, and process credit cards.
- Perform additional tasks assigned by the Manager.
Benefits
- Paid time off.
- Health, dental, and vision benefits.
- 401(k) savings plan with match.
- Career development and growth opportunities.
- Free continuous learning through TAG U.
- Potential report card bonus of up to $300 per month.
- Quarterly bonus opportunity.
- Eight-week training program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
