Assistant Dental Office Manager

Aspen Dental Management•Belton, MO

11d

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and works collaboratively with the dental team to provide exceptional patient care. New hires participate in an eight-week training program. The position includes patient service, treatment-option consultations, insurance verification and payment collection, supervision of non-clinical team tasks under the Manager’s direction, review of practice data, appointment scheduling and confirmation, and handling nightly deposits and credit-card processing. Additional tasks may be assigned by the Manager.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team; verify insurance payment and collect payments.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments, collect payments, balance nightly deposits, and process credit-card payments.
Perform additional tasks assigned by the Manager.