Assistant Dental Office Manager

Aspen Dental•Coralville, IA

10d•$19 - $22

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office duties and helps create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The position supports patient care, practice operations, scheduling, insurance and payment processes, and the supervision of non-clinical team tasks. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

College degree.

Responsibilities

Provide patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and collect payments while ensuring high-quality care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments, collect payments, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.