Medical Office Assistant MOA - Northeast Georgia Physicians Group NGPG - Surgical Associates - FT Days

Northeast Georgia Health System•Braselton, GA

About The Position

The Medical Office Assistant performs reception and front-office duties for Northeast Georgia Physicians Group Surgical Associates. The role includes maintaining clinical and financial records, managing front-office inventory, and handling medical records. The assistant helps ensure timely communication with patients and visitors, supports physician referral and appointment processes, maintains accurate patient information in EPIC, and performs financial and administrative tasks in accordance with center procedures.

Requirements

High school diploma or GED.
Knowledge of and proficiency in using an electronic medical record (EMR) system.

Nice To Haves

Customer service or physician's office experience.

Responsibilities

Screen and direct incoming calls and visitors to facilitate accurate, timely communication.
Obtain patient referrals in accordance with physician requests and process mail efficiently.
Schedule appointments for patient referrals as requested by physicians.
Log referrals according to established guidelines and post referral numbers to patient accounts when received from other physician practices.
Advise patients when referral numbers are needed, explain how to obtain them, and provide relevant referral information.
Open and distribute mail to appropriate personnel daily.
Enter accurate patient information into the EPIC system while maintaining acceptable registration error-rate parameters.
Balance daily audit journals and enter charges accurately.
Forward monthly reports to the Central Business Office in a timely manner.
Prepare daily deposits according to center procedure.
Update patient information with pertinent details and arrange payment agreements when indicated.
Maintain front-office supply inventory as required.