Clinical Office Assistant-Radiology Support

Advocate Health•Milwaukee, WI

3d•$21 - $31•Onsite

About The Position

The Clinical Office Assistant provides administrative and patient support for Radiology Support at Aurora St. Lukes Medical Center. The role greets patients and visitors, handles routine information requests and co-payments, schedules patient appointments, coordinates appointments with other departments or physician offices, and supports clinical call triage. It also maintains calendars, prepares and distributes reports and documents, manages medical-record requests, processes referrals and registrations, and performs related clerical and office-equipment duties. This part-time position is 28 hours per week. The schedule requires Monday–Friday availability, a rotating Saturday/Sunday weekend schedule, and variable shift start times between 5:45 and 12 p.m. The role works in a normal office environment and involves frequent sitting, walking, standing, bending, and lifting, with occasional lifting of items weighing up to 20 pounds.

Requirements

High school graduate.
Typically, 1 year of experience performing scheduling, customer service, and administrative or clerical support duties.
Ability to multitask, route calls, greet patients, and maintain schedules of appointments and meetings.
Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in database or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to communicate effectively in writing and verbally, build rapport, and relate to all people.
Ability to operate standard office equipment.
Ability to sit, walk, stand, bend, and lift frequently throughout the workday; occasionally lift items weighing up to 20 pounds.
Functional speech, vision, and hearing.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully; collect insurance co-payments and respond to routine requests for information.
Schedule and maintain calendars for appointments, meetings, and travel, and coordinate related administrative arrangements.
Schedule patients, enter information into the computer system, and coordinate appointments with other areas or physician offices as needed.
Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately.
Assemble, copy, and release patient medical records and coordinate with the Medical Records Department regarding requests for notes or additional information.
Generate basic reports, update existing reports, and distribute reports as needed.
Open, sort, and distribute mail and department documents; operate and maintain office equipment and may order office supplies.
Complete referrals, track and follow up on re-authorization needs, process patient registration, and obtain required information.
May process billing or reimbursement forms and other department records.
Maintain logs and reports, perform simple calculations, and assist with gathering, organizing, and compiling data for reports and meetings.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, based on the teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Programs that invest in career development.