Office Support Assistant

Indian Health Service•Santa Fe, NM

1d•Onsite

About The Position

The Office Support Assistant serves the Santa Fe Indian Health Center in Santa Fe, New Mexico, providing administrative, clerical, and program support for daily office operations. The position reports to the supervisor of the assigned department of the Santa Fe Service Unit. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). The role provides office support such as preparing and maintaining documents, coordinating schedules and travel, assisting with timekeeping and purchasing, and responding to inquiries from staff, patients, visitors, and partner organizations. The position has promotion potential to GS-06; advancement is not guaranteed and is at management's discretion. Employment is subject to conditions including U.S. citizenship, applicable background investigation and drug testing, E-Verify, direct deposit, and required identification. The position involves contact or control over Indian children and requires compliance with applicable suitability requirements. Healthcare-facility duties are subject to the IHS Employee Immunization Policy. A service agreement of at least one year is required. Recruitment or relocation incentives may be authorized.

Requirements

For GS-05, meet one of the following: one year of specialized experience equivalent to GS-04 performing relevant clerical or administrative support, correspondence or records work, customer service, or data entry and routine office operations; four years of education beyond high school from an eligible accredited institution; or a qualifying combination of education and experience.
For GS-06, at least one year of specialized experience equivalent to GS-05 performing relevant administrative support, calendar and meeting or travel coordination, document preparation and review, records or data tracking, routine issue resolution, and coordination with staff or external partners.
Federal competitive-service merit promotion candidates must meet applicable time-in-grade requirements; time-in-grade provisions do not apply under the Excepted Service Examining Plan.
Meet all qualification requirements within 30 days of the announcement closing date.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Pass applicable suitability screening, including a federal background investigation; complete required investigation forms within five calendar days of issuance and present two valid forms of identification before appointment. Any state-issued ID or driver's license presented must be REAL ID-compliant.
Applicants selected are subject to reasonable-suspicion and post-accident drug testing upon hiring.
Successfully pass E-Verify employment verification and establish direct deposit.
Comply with the IHS Employee Immunization Policy if duties require work in an IHS healthcare facility, subject to applicable exemption procedures.
Meet the suitability requirements for a position involving contact or control over Indian children.
Submit education documentation when relying on education to qualify; foreign education requires a Certificate of Foreign Equivalency.
Merit promotion candidates must have completed one year of service at the next lower grade level, where applicable.

Nice To Haves

Recruitment or relocation incentives may be authorized.
IHS may offer newly appointed Federal employees credit for directly related prior non-federal experience or active-duty uniformed military service when determining annual leave accrual.

Responsibilities

Provide administrative, clerical, and office support services to ensure efficient daily operations.
Prepare, review, and maintain correspondence, reports, records, and other office documents.
Coordinate schedules, meetings, travel arrangements, and related administrative activities.
Assist with timekeeping, purchasing, inventory tracking, and maintenance of administrative records.
Respond to inquiries and provide customer service to staff, patients, visitors, and partner organizations.
At the GS-06 level, independently perform administrative support duties; manage calendars and coordinate meetings or travel; prepare and review administrative documents; maintain and track records or data using office automation systems; resolve routine administrative issues; and coordinate with staff or external partners.