Office & IT Support Assistant

Little Tokyo Service Center • Los Angeles, CA

2d • $22 - $27 • Onsite

About The Position

The Office & IT Support Assistant helps keep Little Tokyo Service Center’s main office in Downtown LA running smoothly and provides support to staff, clients, and visitors. The role manages reception and office needs through clerical support, communication, and coordination with colleagues and vendors, and provides day-to-day and project-based administrative support to the Operations Team, including the IT Manager. This position is fully in-person.

The assistant supports front desk operations, office and facilities upkeep, agency events, onboarding, vehicle and cell phone administration, and routine IT support. The position is responsible for maintaining and driving the agency vehicle to maintenance appointments. The role also contributes to Administration Department operations, organizational learning, and activities that advance LTSC’s mission. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable law.

Requirements

• At least one year of administrative experience or an associate’s degree in a related field of study.
• Strong organizational skills, task management, and attention to detail.
• Strong written, verbal, and interpersonal communication skills.
• Experience working in a culturally diverse setting and demonstrated cultural competency skills.
• Proficiency with Google Workspace and strong ability to learn new software.
• California driver’s license and ability to meet agency insurance requirements for driving: at least two years of driving experience; no major moving violations in the past four years; and, in the past three years, no more than four total infractions, including no more than two at-fault incidents, three minor moving violations, and four non-moving violations.
• Proof of eligibility to work in the United States.
• Equivalent education or experience may substitute for minimum qualifications, except where legal requirements such as a license, certification, or registration apply.

Nice To Haves

• Technical IT troubleshooting and IT support experience.
• Customer service experience or demonstrated ability to handle conflict through de-escalation.

Responsibilities

• Greet and assist clients and visitors, manage access to the parking garage, building, and office, and connect visitors with appropriate services or staff.
• Answer, screen, and direct phone calls; take messages.
• Provide professional and respectful assistance to staff, clients, residents, and visitors, using intercultural and interpersonal competency.
• Perform clerical tasks including mail and package distribution, meeting room reservations, tracking office lending items, meeting setup, and data entry.
• Serve as a contact for staff on office and IT matters and for the onsite security guard on site security matters; coordinate with Operations and onsite management to address and escalate issues.
• Provide onsite front desk coverage as needed.
• Manage office supplies and equipment and keep shared office spaces clean and organized.
• Assist with facilities issue and maintenance coordination and communications.
• Communicate office and parking policies and procedures, address issues, identify patterns, and escalate as needed to the Assistant Director of People and Operations.
• Coordinate agency vehicle maintenance and use, including driving the vehicle to maintenance appointments and communicating vehicle policies to authorized drivers.
• Assist with agency cell phones, including upgrades, bill payment, and troubleshooting.
• Support Operations-related onboarding, including providing office access items and user accounts and conducting office orientations.
• Assist with agency-wide event logistics and provide day-of event support.
• Support space planning and office organization projects, including annual office-wide cleaning.
• Train with the IT Manager to learn organizational IT systems, policies, procedures, and cybersecurity practices, and assist with initial IT troubleshooting.
• Coordinate and communicate with the IT Manager, Operations Team, and affected staff when resolving IT issues.
• Handle routine IT support requests, troubleshooting, user account administration, and hardware and software setup.
• Manage user accounts and troubleshoot issues for the Nextiva VoIP phone system.
• Provide administrative support for IT projects, including scheduling, coordination, and data entry.
• Share knowledge and information to support team learning, teamwork, and consistent coverage practices.
• Participate in, volunteer at, and attend organizational and community events, including weekends when necessary or expected.
• Support activities advancing LTSC’s mission and contribute to other agency activities as appropriate.
• Perform other duties assigned by the supervisor.

Benefits

• Paid sick leave.
• Vacation leave.
• Mental health days.
• Paid holidays, including the employee’s birthday and the week between Christmas and New Year’s.
• Full health coverage for employees through designated health plans.
• Employer matching for the 403(b) retirement plan.
• Therapy stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree