Office & IT Support Coordinator

Therapy Source • Plymouth Meeting, PA

22h • Hybrid

About The Position

The Office & IT Support Coordinator keeps employees, providers, and office operations running smoothly. This role serves as the first point of contact for everyday technology issues, including password and MFA resets, and support for Outlook, Teams, Zoom, and printers. The coordinator logs, triages, and resolves requests, escalates more complex issues, and follows them through to completion.

The position manages employee onboarding and offboarding, technology assets, software licenses, vendor contracts, and equipment shipments to remote team members. It also supports providers by administering TheraWeb and Zoom and managing the Loaner Library of assessment materials. Office duties include coordinating with tenants, property managers, and vendors; welcoming visitors; managing supplies; and maintaining shared spaces. The coordinator also assists HR with recognition programs, team lunches, and celebrations, and creates SOPs, FAQs, and knowledge-base materials.

The role follows a hybrid schedule, with three days per week onsite at the Plymouth Meeting office and remote work the rest of the week with approval. Local travel may be required for errands. Occasional off-hours escalation calls and after-hours maintenance windows are part of the role.

Requirements

• At least 2 years supporting business technology through help desk, IT coordination, or power-user experience, including experience within an administrative role.
• 2 years of office administration or coordination experience.
• Working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Excel, and Zoom.
• Experience with a ticketing system and the discipline to close every request.
• Clear, patient communication with non-technical users.
• Basic security knowledge, including MFA, phishing awareness, and confidentiality.
• Strong organization and attention to detail, and the ability to remain calm under pressure.
• Availability for occasional off-hours escalation calls and after-hours maintenance windows.
• Valid driver's license and reliable transportation for local errands.
• Ability to lift up to 20 lbs.

Responsibilities

• Log, triage, and resolve routine technology issues, including password and MFA resets and support for Outlook, Teams, Zoom, and printers.
• Escalate complex technology issues and follow them through to resolution.
• Set up accounts, licenses, and equipment for new hires and complete account and equipment wrap-up when employees leave.
• Track laptops, software licenses, and vendor contracts.
• Ship equipment to remote team members.
• Administer TheraWeb and Zoom for providers.
• Manage the Loaner Library of assessment materials.
• Coordinate with tenants, property managers, and vendors.
• Welcome visitors, manage supplies, and maintain shared spaces.
• Help HR plan recognition programs, team lunches, and celebrations.
• Create SOPs, FAQs, and knowledge-base materials.
• Make local trips for errands as needed.

Benefits

• Mileage reimbursement for local travel.
• Hybrid schedule: onsite three days a week at the Plymouth Meeting office, with remote work the rest of the week with approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed