IT Support Coordinator (60786)

Fiduciary Real Estate Development•Milwaukee, WI

13h•Onsite

About The Position

FRED is seeking a resourceful problem solver to provide IT support from its Milwaukee headquarters. The coordinator supports users through phone, email, trouble tickets, and chat; troubleshoots hardware, software, and network issues; configures and deploys computers and mobile devices; and assists with user account setup, onboarding, and offboarding. The role also involves collaborating with IT colleagues on complex issues, documenting help desk interactions, managing equipment inventory, and assisting with software and hardware updates and patching. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The position is scheduled to start November 30; no year is specified.

Requirements

High school diploma or GED.
Working knowledge of computer systems, networking concepts, mobile devices, Windows 10 and 11, and Windows 365.
Ability to investigate issues, develop solutions, and prioritize multiple tasks in a fast-paced environment.
Strong communication and customer service skills.

Nice To Haves

Certifications and/or an associate degree in any area of IT.
One year of IT experience or related coursework (preferred).
Experience with remote support tools.

Responsibilities

Provide technical support by answering questions and troubleshooting issues by telephone, email, trouble tickets, or chat.
Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
Set up, configure, and deploy computers, mobile devices, and accessories.
Set up new user accounts and assist with onboarding and offboarding.
Collaborate with IT team members to escalate and resolve complex issues.
Maintain accurate records of help desk interactions, resolutions, and follow-up actions in the ticket system.
Assist with managing IT equipment inventory.
Assist with updating and patching software and hardware.

Benefits

Competitive base hourly rate with bonus incentives.
Comprehensive health, dental, vision, disability, and life insurance coverage.
401(k) plan with company match and immediate vesting.
Health Savings Account (HSA) option with a $1,000 annual employer contribution.
Paid time off, vacation days, and 14 paid holidays.
Paid Medical Leave and Parental Bonding Leave.
Rent discount: 20% for full-time employees and 10% for part-time employees on market-rate apartments.
10% daycare discount with The Leaning Experience daycare centers.
Paid training and development opportunities.
Company-sponsored team-building activities, outings, events, and charitable initiatives.