IT Support & Operations Coordinator

Harc Inc • Hartford, CT

4d • $26 - $34 • Onsite

About The Position

Reporting to the Chief Financial and Administrative Officer, the IT Support & Operations Coordinator serves as Harc’s primary on-site technology resource and liaison with Protected Harbor, Harc’s external information technology partner. This position provides day-to-day end-user support, coordinates technology issues through resolution, manages technology assets, supports employee technology onboarding and offboarding, coordinates approved system and building access, and assists with technology projects, cybersecurity, documentation, and operational improvements. The coordinator is responsible for implementing, documenting, verifying, changing, and terminating approved technology and electronic access. Authorization for system, SharePoint, application, and building access remains with Human Resources and/or the appropriate Harc department leader.

Requirements

• Two or more years of experience providing desktop, help-desk, end-user, or information technology support.
• Working knowledge of Microsoft Suite, SharePoint, Windows environments, computers, mobile devices, printers, peripherals, and basic networking concepts.
• Experience using an IT ticketing or service-management system and the ability to troubleshoot routine technology issues and appropriately escalate more complex matters.
• Strong communication, customer-service, organizational, problem-solving, and follow-through skills, with the ability to manage multiple requests and priorities.
• Ability to maintain accurate records, handle confidential and security-sensitive information, and work effectively with employees, leadership, Human Resources, vendors, and an external managed IT provider.

Nice To Haves

• Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Experience with technology asset management, Microsoft 365 administration, SharePoint permissions, and user-access coordination.
• Experience supporting employee technology onboarding/offboarding, mobile devices, telecommunications, identification badges, or electronic building-access systems.
• Familiarity with cybersecurity best practices and incident escalation; experience working with a managed IT service provider or in a nonprofit, human services, healthcare, or mission-driven environment is a plus.

Responsibilities

• End-User IT Support
• Technology Asset Management
• Accounts, Systems & Physical Access
• Employee Technology Lifecycle
• Technology Operations & Improvement

Benefits

• Generous paid time off, plus 11 paid holidays
• Affordable medical, dental, and vision benefits (Harc, Inc. covers up to 96% of a single person’s health insurance premium)
• 401(k) retirement plan and employer contribution
• Employer-paid life insurance options
• Professional development opportunities, including tuition reimbursement
• Staff recognition and appreciation programs
• Harc, Inc. employees qualify for Public Service Loan Forgiveness (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree