IT Operations Support
About The Position
The IT Operations Support position is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow-through, and timely problem resolution, IT Operations Support technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect. Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the IT Operations Support technicians are responsible for managing existing desktop tools along with implementation, configuration, and roll out of new ones. This includes, but is not limited to, configuration management, asset management, system monitoring, patch management, and the ticketing system.
Requirements
- 3+ years of experience in customer service and at least 2 years in providing IT support specifically
- Effective written and verbal communication and collaboration skills
- Proficient listener, capable of translating requests into actionable tasks
- Excellent troubleshooting and problem-solving skills
- Awareness of Information Security best practices
- Demonstrated knowledge of a broad range of hardware and software
Responsibilities
- Assist users in-person at the Beaverton office location, as well as remote assisting users who operate from home offices
- Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees
- Understanding of MS Windows and Mac operating systems
- Knowledge of and ability to troubleshoot a wide variety of software systems, locally installed, client/server, and cloud based
- Present a professional image as a representative of the company
- Establish and maintain effective professional working relationships with co-workers, and every level of management
- Create and update end-user documentation, as needed
- Familiarity with on-premise server and Wi-Fi network operations
Benefits
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contribute pre-tax dollars to flexible spending accounts
- 401(K) with employer match
- Flexibility in work schedules
- Generous time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
