IT Operations Support Analyst

BLDG SVC 32 B-J•New York, NY

4d•$82,500 - $92,500•Onsite

About The Position

Under the supervision of the Manager, Business Analysts, the IT Operations Support Analyst is responsible for scheduling and monitoring system jobs, performing system updates and configurations, as well as escalating and documenting issues. This position requires strong attention to detail.

Requirements

At least 2 years of work experience with batch scheduling and calendar planning
Strong attention to detail; a high degree of accuracy is required
Experience with user security administration, setting up and terminating users, creating and applying security roles, custom security access, and familiarity with security concepts
Problem solving skills
Effective written and oral communication skills
Very good organizational skills
Ability to learn and adapt to change
Ability to work in a team oriented environment
Speak, read, write and understand English.

Nice To Haves

Bachelor’s degree or higher from accredited college in Computer Science, Business or a related field preferred. Will consider equivalent experience.

Responsibilities

Schedules and monitors system batches daily, including weekends
Follows established timeframes, proactively engages stakeholders to determine and publish the monthly batch calendar, and adjusts schedules due to ad hoc requests in both Production and Non-Production environments
Updates system factor tables
Updates security access
Supports operations of the applications
Triggers and monitors file transmissions
Ensures timely reporting of all production processing problems related to supported applications
Accurately analyzes and documents instances of application failures
Supports applications on-site and remotely as needed, including on weekends and off hours
Maintains support documentation and procedure manuals
Tests the applications and documents test cases, test results, including defect descriptions
Establishes, develops and maintains positive effective working relationships with internal stakeholders and vendors
Performs other tasks as assigned by management/supervisory staff