IT Support Analyst

Fastenal•Winona, MN

12h•Onsite

About The Position

Working as a Full-time IT Support Analyst, you will act as the primary support contact for internal staff related to several custom applications including Fastenal's Point of Sale application. You will help troubleshoot issues with computer software and/or escalate the issue to other teams for resolution. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse set of users. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

Requirements

18 years of age or older
Excellent written and oral communication skills
Proficient using Microsoft Office Suite
Highly motivated, self directed and customer service oriented
Demonstrate strong organization, planning, prioritizing abilities and attention to detail
Learn and perform multiple tasks in a fast paced environment
Work independently as well as in a team environment
Demonstrate our core values of ambition, innovation, integrity and teamwork
Pass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam ONLY)

Nice To Haves

Possess experience troubleshooting technical problems involving software and hardware
Possess experience in a technology focused position
Possess experience querying databases

Responsibilities

Supporting custom software for Fastenal employees in all departments
Handling incoming calls, emails, self-service Help Desk tickets, incidents and requests
Detailing accurate information in the incident or requests forms
Collaborating with colleagues and leadership to provide prompt and accurate customer service
Resolving and escalating Help Desk incidents and requests