IT Support Analyst
About The Position
Revolution Space is seeking a strong IT Support Analyst to join their growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). The analyst will be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory. This position is not purely reactive; the ideal candidate will operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work. The role requires a strong documentation discipline to meet compliance requirements. This position is onsite 5 days per week, with a future relocation to Wilmington, MA in mid-2027 from the current Charlestown, MA location.
Requirements
- 3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred).
- Bachelor's degree in IT plus relevant certifications and experience.
- Hands-on experience with Windows and macOS desktop administration and troubleshooting.
- Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration.
- Fundamental understanding of networking concepts (subnets, VLANs, DNS).
- Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent).
- Highly organized with strong attention to detail.
- Strong written and verbal communication skills.
- Comfortable learning new tools quickly and adapting to shifting priorities.
- Must be a U.S. citizen, lawful permanent resident of the U.S., or protected individual.
Nice To Haves
- Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplace.
- Deeper networking exposure (routing, firewalls, VPN, RADIUS).
- Microsoft Intune experience.
- Windows Server Administration / Active Directory.
- VMware administration.
- Cybersecurity experience.
- Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting).
- Comfort with physical hardware troubleshooting and component-level repairs (RAM, storage).
- Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP certifications.
- CompTIA A+ certification.
Responsibilities
- Triage and resolve helpdesk tickets submitted through a SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues.
- Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools.
- Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors.
- Support basic SharePoint site administration and configuration.
- Manage routine allocation of engineering and business software licenses per established IT protocols.
- Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs.
- Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support CMMC Level 2 compliance.
- Manage new hire laptop and account setup end-to-end.
- Participate in an on-call rotation to support after-hours and emergency IT needs.
Benefits
- Paid holidays, sick time and unmetered vacation
- Excellent health and dental plans with 80% employer contribution
- 4% company matching 401k plan with immediate vesting
- Life Insurance
- Long-term / short term disability
- Education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
