IT Support Analyst
Dawar Consulting•Austin, TX
•Onsite
About The Position
Our client, a world leader in semiconductors, is looking for an “ IT Support Analyst ” based out of Austin, TX. This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.
Requirements
- 2+ years of recent hands-on IT/Desktop Support experience.
- Strong Windows 10/11 troubleshooting experience.
- Experience supporting Mac/macOS.
- Working knowledge of Active Directory and Microsoft 365.
- Experience with IT ticketing systems.
- Strong customer service and troubleshooting skills.
Nice To Haves
- Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus.
Responsibilities
- Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
- Support Windows 10/11 and macOS environments.
- Image, provision, deploy, and troubleshoot laptops and workstations.
- Support Active Directory, Microsoft 365, VPN, and user accounts.
- Work with endpoint management tools such as SCCM, Intune, and Jamf.
- Manage tickets using ServiceNow or another IT ticketing platform.
- Provide basic Zoom/Teams and conference-room issue triage.
- Escalate complex issues and document resolutions.
Benefits
- Medical
- Dental
- Vision
- Paid Sick Leave
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
