IT Support Analyst

The Millennium Alliance • New York, NY

12h • $65,000 - $75,000

About The Position

We’re seeking an IT Support Analyst who combines deep technical skills with a genuine service mindset and sound judgment. The role provides technical support across hardware, software, networking, accounts, devices, SaaS platforms, and workplace technology. It also supports employee access and lifecycle workflows, security initiatives, and detailed technical documentation.

Requirements

• 2+ years of IT Support/Admin experience with strong troubleshooting skills across hardware, software, and networking.
• Excellent communication skills, including the ability to explain technical solutions to non-technical users.
• Experience balancing multiple priorities in a fast-moving environment.
• Strong knowledge of IT security, access control, and best practices.
• Hands-on experience with macOS and Windows environments.
• Proficiency in Google Workspace and Microsoft 365 administration.
• Solid understanding of networking concepts such as DHCP, DNS, VPN, and VLANs.
• Experience managing MDM platforms such as Jamf, Intune, Kandji, or Mosyle.

Nice To Haves

• Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA, or similar.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts.
• Diagnose and resolve issues across macOS, iOS, Windows, and core SaaS platforms, including Google Workspace, Salesforce, and Office365.
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement through Mobile Device Management (MDM).
• Support access management and employee lifecycle workflows, including onboarding and offboarding.
• Handle escalations requiring cross-team coordination.
• Provide hands-on support for the VOIP phone system, AV systems, conference rooms, and printers.
• Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
• Support ongoing security initiatives such as identity management, password policies, and security incident response.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed