Analyst: IT Support

Vail Resorts•Broomfield, CO

7d•Onsite

About The Position

The Field Analyst 1 is an onsite IT position providing day-to-day support for end-user technology and assisting with physical network and site infrastructure across assigned resort and business locations. The role supports IT-approved workstations, point-of-sale systems, peripherals and connected technologies; performs foundational connectivity and cabling tasks; maintains assets and documentation; and completes defined onsite work under established procedures or direction from senior Field IT and Enterprise Network resources. The position prioritizes safety, service, learning and accurate escalation while building the technical foundation for higher-level Field Analyst responsibilities. The role supports endpoints and resort or business technology, connectivity and physical infrastructure; manages incidents and service requests; participates in deployments and projects; maintains equipment inventories and documentation; and coordinates with vendors, business partners, facilities and IT teams. It also involves required training and knowledge sharing, adherence to safety and information-security practices, and assigned onsite security and vulnerability remediation work under InfoSec/GRC guidance. This is a year-round, full-time position. The starting wage and expected total compensation are $61,534.00. Work is onsite; schedules may include weekends, holidays, after-hours support and on-call coverage based on business need. For mountain or resort locations, the role may involve outdoor work in winter conditions and at altitude.

Requirements

At least 18 years of age.
A positive, service-oriented and solution-focused approach, with a desire to learn new technologies.
Familiarity with technology support in an enterprise environment and the ability to follow documented procedures.
Ability to prioritize assigned work, document accurately and communicate with technical and non-technical partners.
Strong verbal and written communication skills.
Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
Ability to sit and stand for extended periods and perform hands-on work in technology spaces.
Ability to lift and move up to 50 pounds, with assistance if needed.
Ability to work a schedule that may include weekends, holidays, after-hours support and on-call coverage based on business need.
Valid U.S. driver’s license.
For mountain or resort locations, ability to work outdoors in winter conditions and at altitude.
For mountain or resort locations, ability to ski or snowboard at an intermediate level or willingness to learn.
CompTIA A+ or equivalent knowledge must be obtained within one year of hire.

Nice To Haves

CompTIA A+ or equivalent knowledge preferred.
Progress toward CompTIA Network+ or equivalent.

Responsibilities

Provide onsite support for IT-approved endpoints and resort or business technology, including workstations, point-of-sale systems, printers, scanners, handheld devices, telephones and peripherals.
Use the approved IT service management or work-ticket system to document demand, ownership, progress, troubleshooting and resolution in alignment with service expectations and KPIs.
Coordinate equipment relocations, seasonal deployments, outlet or site openings, special-event technology and operational-readiness activities within assigned scope.
Resolve issues within Field IT scope and escalate application, security, network or other specialized issues to the appropriate enterprise team.
Apply foundational knowledge of Ethernet, Wi-Fi, IP addressing, DHCP/DNS concepts and VLAN awareness when supporting connected devices.
Perform basic cable, jack, patch-panel and switch-port identification; complete rack-and-patch activities and prescribed physical connectivity tests.
Install, replace or connect approved network hardware under direction, collect onsite diagnostic information requested by Enterprise Network, and validate functionality following approved remote network changes or physical equipment replacement.
Support cable locating, basic pathway and cabling identification, telecom-room inspections, patching, physical checks and OSP work under established procedures and direction where OSP support is a Field IT responsibility.
Own assigned incidents and requests through resolution or escalation; support major-incident activities with timely onsite facts, physical checks and recovery actions within Field scope.
Participate in deployments and projects by completing assigned tasks, equipment moves, readiness checks and post-installation validation.
Configure, track, maintain and properly retire IT-approved technology; maintain accurate equipment inventories.
Create and update assigned support documentation, site records and SOPs, and accurately document physical infrastructure findings.
Coordinate site access and interact professionally with approved vendors or contractors when assigned.
Communicate with business partners, facilities, IT teams and other stakeholders about local technology work, impacts, dependencies and status appropriate to role level.
Share knowledge with peers, participate in required training, and develop proficiency through coaching and job shadowing.
Prioritize the safety of self, coworkers, contractors and guests; follow company procedures, PPE requirements and established work practices; stop unsafe work and escalate work outside training or authorization.
Follow information-security and compliance requirements and promptly escalate identified or suspected issues to InfoSec/GRC.
Perform assigned onsite security and vulnerability remediation tasks under InfoSec/GRC guidance, including patching, configuration changes, validation or other technical activities.
Perform other duties and projects as assigned.

Benefits

Free employee ski passes.
Employee-discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear and mountain shuttles.
401(k) Retirement Plan.
Employee Assistance Program.
Training and professional development.
Health insurance, including medical, dental and vision plans, for eligible seasonal employees after working 500 hours.
Free ski passes for dependents.
Critical Illness and Accident plans.