IT Support Analyst

CSP (Teijin Automotive Technologies)•Carey, OH

4d•Onsite

About The Position

CSP is seeking an IT Support Analyst to provide daily IT infrastructure support at its Carey and North Baltimore, Ohio plants. The role troubleshoots, diagnoses, and resolves issues involving computer hardware, virtual computers, and enterprise systems that support end-user computers. The analyst uses experience and judgment to plan and accomplish goals and reports to Plant Management. The position configures, deploys, and tracks IT equipment; manages user accounts and devices in Active Directory; administers Windows and Exchange accounts; and provides client-side support by resolving help desk tickets for corporate and plant users. It also includes routine hardware maintenance, documenting IT processes, creating training materials, and helping ensure customer requirements are met. The role requires openness to a hybrid second-to-third-shift schedule to provide cross-coverage for plant operations.

Requirements

At least two years of experience demonstrating competency in technical support, remote support, desktop support, Windows Server/Active Directory, Windows 7/8, networking, phone system support, and break/fix.
Knowledge and experience resolving issues involving Active Directory, Exchange, VMware environments, LAN/WAN, hardware, and software.
Experience troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
Open to working a hybrid second-to-third-shift schedule for cross-coverage supporting plant operations.
Strong analytical and problem-solving skills.
Experience monitoring project progress and working independently and proactively within tight, concurrent deadlines while maintaining accuracy.
Ability to communicate professionally and effectively with internal and external contacts in a team environment.
Certified Technical Trainer, with the ability to create process documentation and multimedia interactive training programs for IT staff and company personnel.

Responsibilities

Configure, deploy, and track desktops, laptops, printers, and other IT equipment.
Manage Active Directory user accounts and maintain and update Active Directory users, computers, and printers.
Install, configure, and administer Microsoft Windows 7/8 Professional.
Set up, change, and terminate user Exchange email accounts.
Troubleshoot and resolve help desk tickets for corporate and plant users as needed, and document actions taken to resolve issues.
Perform routine maintenance and administrative tasks, including printer and other hardware maintenance.
Assist other team members in other areas as needed.
Create IT process documentation and team training materials.
Ensure customer requirements are met.