IT Support Analyst

Fastenal•Winona, MN

23h•Onsite

About The Position

Working as a Full-time IT Support Analyst, you will act as the initial support contact for internal staff regarding reported problems or issues with computers and related technologies. You will help troubleshoot issues with computer hardware and software or escalate the issue to another team for resolution. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse customer base. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

Requirements

18 years of age or older
Excellent written and oral communication skills
Proficient using Microsoft Office Suite
Highly motivated, self directed and customer service oriented
Demonstrate strong organization, planning, prioritizing abilities and attention to detail
Learn and perform multiple tasks in a fast paced environment
Work independently as well as in a team environment
Demonstrate our core values of ambition, innovation, integrity and teamwork
Pass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam ONLY)

Nice To Haves

Possess technical support related work experience
Possess or working toward a degree in Information Technology or related field
Demonstrate knowledge of computer-related equipment with interest in technology

Responsibilities

Supporting hardware and software for Fastenal employees in all departments
Handling incoming calls, emails, self-service Help Desk tickets, incidents and requests
Detailing accurate information in the incident or requests forms
Collaborating with colleagues and leadership to provide prompt and accurate customer service
Resolving and escalating Help Desk incidents and requests