IT Support Analyst

Louis Dreyfus Company • Wilton, CT

3d • Onsite

About The Position

Louis Dreyfus Company is looking for an IT Support Analyst to join their North America team in Wilton, CT. This position serves as the primary IT contact for end-users, providing on-site incident management, request fulfillment, and technical support for approximately 1300 users. The role encompasses managing network, collaboration tools, end-user computing, and software services.

Requirements

• Bachelor Degree in Information Technology
• Minimum three years of technical experience performing desktop support
• Troubleshooting workstation, operating system, software applications, and networking problems
• Repairing hardware
• Proficiency with Windows 10 or greater
• Proficiency with Microsoft Office Suite products
• Proficiency with Windows Active Directory
• Proficiency with Microsoft System Center Configuration Manager (SCCM)
• Proficiency with Citrix
• Proficiency with MS Teams
• Proficiency with Office 365/Exchange Administration
• Proficiency with Intune
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to prioritize multiple tasks to meet strict monthly deadlines
• Proactive approach to job duties and potential problems
• Detail-oriented with strong organizational and documentation skills

Nice To Haves

• Bachelor Degree in Information Systems or similar
• Knowledge of trading platforms

Responsibilities

• Provide immediate resolution for IT issues and escalate to 2nd/3rd level support when necessary, ensuring follow-up with the customer/user. Support may include VIPs.
• Accurately log all required information into the company call tracking system.
• Ensure the availability of end-user computing and IT site services by installing operating systems, applications, and hardware according to IT standards, policies, and procedures.
• Guide end-users with general questions regarding hardware, software, and operating system usage.
• Identify trends and continuous improvement opportunities, developing support documentation and knowledge base articles for common problems.
• Notify management of increasing trends or unusual/repeated activity.
• Support IT projects (e.g., hardware/software replacement, new sites) by providing local knowledge (vendors, maintenance, history, security, local regulations) and personal service.
• Organize end-user education on new technologies and training on new tools/solutions.
• Manage user accounts including Active Directory, Office 365/Exchange, and business applications, as well as user file access.
• Perform asset management, including receiving and inventorying equipment.
• Complete daily administrative duties such as submitting purchase orders, placing orders with vendors, and receiving equipment.
• Act as the local site contact for external service repairs (printers, workstations) and third-party application support when a site visit is needed.
• Provide remote hands support to the Infrastructure Operations team, including replacing networking equipment, managing switch ports, and performing tests.

Benefits

• Comprehensive benefits program including medical, dental and vision care coverage
• Flexible spending account plans
• Employee assistance program
• Life insurance and disability coverage
• 401k with Company Match
• Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits
• Paid Time Off (PTO) and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level