IT Support Analyst
About The Position
The IT Support Analyst provides technical support for an on-site distribution center in Fort Payne, Alabama. The role troubleshoots and maintains computer hardware, warehouse management systems, network connectivity, and other technology used throughout the facility. The analyst works closely with Operations, Facilities Maintenance, and corporate IT teams to resolve technical issues, maintain system functionality, and minimize disruptions to daily operations. The position provides Level 1 and Level 2 support and escalates complex Level 3 issues to corporate IT when needed. It also supports warehouse systems and material handling equipment interfaces, assists with system configuration and database changes, and may provide remote emergency support using a company-provided laptop and cell phone. The regular schedule is Monday, Tuesday, Thursday, and Friday, 5:00 PM to 3:30 AM; training is scheduled for those same days, 6:00 AM to 4:30 PM. Pay is $23.00 per hour.
Requirements
- High school diploma or equivalent.
- CCNP certification or 1–3 years of general networking experience.
- At least 3 years of experience in desktop support or warehouse systems support.
- Experience with Microsoft Windows operating systems.
- Experience with Microsoft Outlook, Lotus Notes, or other email systems.
- Experience supporting VoIP telecommunications systems.
- Understanding of general networking protocols, including TCP/IP, DNS, and DHCP.
- Strong SQL skills for query development and reporting.
- Strong troubleshooting and problem-solving skills, including the ability to diagnose and resolve technical issues independently.
- Strong verbal and written communication skills.
- Ability to manage competing priorities and follow direction from multiple supervisors.
- Effective time management and organizational skills.
- Ability to work collaboratively with IT, Operations, and Facilities Maintenance teams.
- Resourcefulness and adaptability in a fast-paced distribution center environment.
- Willingness to carry a company-provided cell phone and respond to emergency technical issues remotely as required.
Nice To Haves
- Bachelor's degree or technical college education.
- Familiarity with AS400 systems and warehouse management systems.
- Knowledge of Manhattan Associates PKMS/WM.
Responsibilities
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, copiers, IP phones, RF scanners, PC emulators, servers, and other IT equipment.
- Troubleshoot computer hardware, software, operating system, and general technical issues reported by distribution center employees.
- Support and troubleshoot the facility's warehouse management system (WMS).
- Verify warehouse management system processes and investigate system-related issues.
- Use query and file access tools within the AS400 environment to support system configuration and data integrity.
- Work with Facilities Maintenance to troubleshoot material handling equipment (MHE) interfaces.
- Assist project leads with system configuration and database changes as needed.
- Escalate complex Level 3 technical issues to corporate IT support when additional assistance is required.
- Collaborate with Operations and Facilities Maintenance to minimize system downtime and maintain efficient distribution center operations.
- Communicate with internal and external customers to identify issues, provide updates, and resolve technical support requests.
- Provide remote technical support during emergencies using a company-provided laptop and cell phone.
- Participate in an on-call rotation or respond to emergency issues as required by the position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
