IT Support Analyst

Freightliner

About The Position

Working within the IT Helpdesk team, the IT Support Analyst provides first- and second-line support to the business across a wide range of products and hardware. The role requires varied skills covering infrastructure, networks, applications, hardware, and mobile-device support and provisioning. It helps the business operate effectively and enables colleagues to succeed. The role involves supporting users, maintaining systems and documentation, and contributing to projects as required. It also includes participation in an on-call rota and occasional travel to sites.

Requirements

Knowledge of MS Office 365 installation and configuration.
Knowledge of network topologies and technologies.
Knowledge of Windows PC operating systems.
Knowledge of PC hardware technologies.
Knowledge of Active Directory.
Knowledge of mobile technologies.
Good communication skills.
High levels of customer service.
Attention to detail.
Problem-solving skills.
Friendly and approachable manner.
Drive, energy, and enthusiasm in pursuing goals and objectives.
Diligence in completing tasks to a high standard.
Proactive approach and ability to use own initiative.
Willingness to embrace new challenges and take a hands-on operational approach.
Sets and consistently achieves high standards of work.
High integrity and openness, with commitment to good governance.
Listens attentively to others’ perspectives and provides constructive feedback.

Responsibilities

Act as the first point of contact for IT support within the organisation.
Answer and resolve service requests.
Escalate service requests to the appropriate levels and ensure their completion.
Install, configure, and maintain applications, operating systems, and hardware components of computer and network systems.
Administer Active Directory within scope.
Carry out daily system checks and assessments.
Control and manage backup processes.
Maintain and improve technical documentation.
Participate in projects when required.
Participate in the on-call rota.
Improve the end-user experience.
Travel to sites occasionally.
Perform other duties commensurate with skills, scope, and time available.
Implement and adhere to IT and general company policies.