Analyst: IT Support

Vail Resorts • Mercersburg, PA

9d • Onsite

About The Position

The Field Analyst 1 is an onsite IT position providing day-to-day end-user technology support and assisting with physical network and site infrastructure across assigned resort and business locations. The role supports IT-approved workstations, point-of-sale systems, peripherals, and connected technologies; performs foundational connectivity and cabling tasks; maintains assets and documentation; and completes defined onsite work under established procedures or direction from senior Field IT and Enterprise Network resources. The position emphasizes safety, service, learning, and accurate escalation while building the technical foundation for higher-level Field Analyst responsibilities. Further background check clearances by the State of Pennsylvania must be completed before work can begin.

The position is year-round and full-time, with a starting wage and expected total compensation of $61,534. Candidates must be at least 18 years old. Housing is not available. The role may require weekends, holidays, after-hours support, and on-call coverage based on business need. For mountain or resort locations, employees must be able to work outdoors in winter conditions and at altitude, and ski or snowboard at an intermediate level or be willing to learn.

Requirements

• Positive, service-oriented, solution-focused approach and desire to learn new technologies.
• Familiarity with technology support in an enterprise environment and ability to follow documented procedures.
• Ability to prioritize assigned work, document accurately, and communicate with technical and non-technical partners.
• Strong verbal and written communication skills.
• Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
• Ability to sit and stand for extended periods and perform hands-on work in technology spaces.
• Ability to lift and move up to 50 pounds, with assistance if needed.
• Ability to work a schedule that may include weekends, holidays, after-hours support, and on-call coverage based on business need.
• Valid U.S. driver’s license.
• For mountain or resort locations, ability to work outdoors in winter conditions and at altitude, and ability to ski or snowboard at an intermediate level or willingness to learn.
• Must be at least 18 years of age.
• Must complete required Pennsylvania background check clearances before beginning work.
• CompTIA A+ or equivalent knowledge, with CompTIA A+ required within one year of hire.

Nice To Haves

• Progress toward CompTIA Network+ or equivalent.

Responsibilities

• Provide onsite support for IT-approved endpoints and resort or business technology, including workstations, point-of-sale systems, printers, scanners, handheld devices, telephones, and peripherals.
• Use the approved IT service management or work-ticket system to document demand, ownership, progress, troubleshooting, and resolution in accordance with service expectations and KPIs.
• Coordinate equipment relocations, seasonal deployments, outlet or site openings, special-event technology, and operational readiness activities within assigned scope.
• Resolve issues within Field IT scope and escalate application, security, network, or other specialized issues to the appropriate enterprise team.
• Apply foundational knowledge of Ethernet, Wi-Fi, IP addressing, DHCP/DNS concepts, and VLAN awareness when supporting connected devices.
• Perform basic cable, jack, patch-panel, and switch-port identification; complete rack-and-patch activities and prescribed physical connectivity tests.
• Install, replace, or connect approved network hardware under direction and collect onsite diagnostic information requested by Enterprise Network.
• Validate device and site functionality following approved remote network changes or physical equipment replacement.
• Support cable locating, basic pathway and cabling identification, telecom-room inspection, patching, physical checks, and OSP work under established procedures and direction where OSP support is a Field IT responsibility.
• Own assigned incidents and requests through resolution or escalation, and support major-incident activities by providing timely onsite facts, physical checks, and recovery actions within Field scope.
• Participate in deployments and projects by completing assigned tasks, equipment moves, readiness checks, and post-installation validation.
• Configure, track, maintain, and properly retire IT-approved technology; maintain accurate equipment inventories.
• Create and update assigned support documentation, site records, and SOPs, and accurately document physical infrastructure findings.
• Coordinate site access and interact professionally with approved vendors or contractors when assigned.
• Communicate with business partners, facilities, IT teams, and other stakeholders about local technology work, impacts, dependencies, and status appropriate to role level.
• Share knowledge with peers, participate in required training, and develop proficiency through coaching and job shadowing.
• Prioritize personal, coworker, contractor, and guest safety; follow company procedures, PPE requirements, and established work practices.
• Recognize personal skill and safety boundaries, stop work when conditions are unsafe, and escalate work outside training or authorization.
• Follow information security and compliance requirements and promptly escalate identified or suspected issues to InfoSec/GRC.
• Perform assigned onsite security and vulnerability remediation tasks under InfoSec/GRC guidance, including patching, configuration changes, validation, or other technical activities.
• Perform other duties and projects as assigned.

Benefits

• Free employee ski passes.
• Employee-discounted lift tickets for friends and family and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Training and professional development.
• Full-time roles are eligible for health insurance, including medical, dental, and vision plans; the posting notes eligibility for seasonal employees after working 500 hours.
• Free ski passes for dependents for full-time roles.
• Critical Illness and Accident plans for full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed