IT Support Coordinator

FIDUCIARY REAL ESTATE DEVELOPMENT • Milwaukee, WI

2d • $25 - $29 • Onsite

About The Position

Join a team that’s leading the way in real estate development and apartment management! We're growing — and growing quickly — so we're seeking motivated and highly talented people to join our team. We’re currently looking for a resourceful problem solver for an IT Support Coordinator opening. The position will work out of our Milwaukee headquarters.

Requirements

• High school diploma or GED required.
• Working knowledge of computer systems, networking concepts, mobile devices, Windows 10 and 11, and Windows 365.
• Ability to fully investigate issues, develop solutions, and prioritize multiple tasks in a fast-paced environment.
• Strong communications and customer service skills

Nice To Haves

• Certifications and/or associate degree (any area of IT) is a plus.
• One (1) year of IT or related coursework is preferred
• Experience with remote support tools a plus.

Responsibilities

• Provides technical support to users by answering questions and troubleshooting problems via telephone, email, trouble tickets, or chat.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Set up, configure, and deploy computers, mobile devices and accessories.
• Provide new user account set-up and assist with onboarding and offboarding.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain accurate records of help desk interactions, resolutions, and follow-up actions using Ticket system.
• Assist with management of inventory of IT equipment.
• Assist with updating and patching software and hardware.

Benefits

• Competitive base hourly rate with bonus incentives.
• Comprehensive health, dental, vision, disability, and life insurance coverage.
• 401(k) plan with company match and immediate vesting.
• Health Savings Account (HSA) option with $1,000 annual employer contribution.
• Paid time off, vacation days, and 14 paid holidays.
• Paid Medical Leave & Parental Bonding Leave.
• Rent discount: 20% for Full-Time employees, 10% for Part-Time employees on all market rate apartments.
• Daycare discount: 10% discount with The Leaning Experience daycare centers.
• Paid training & development opportunities.
• Engaging team-building activities via company-sponsored outings, events, and charitable initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED