IT Office Support- Unpaid Internship

County of Riverside•Riverside, CA

21h•Hybrid

About The Position

The County of Riverside’s Human Resources Business Systems Solutions Division is seeking an unpaid student intern to support day-to-day administrative activities related to the Galaxy project and the NeoGov recruiting system. The hybrid internship is based in Riverside County and is expected to last 4–6 months, with a flexible work week of approximately 15–20 hours to accommodate academic obligations. The position provides supervised, in-service training through participation in professional employees’ duties. Interns gain experience applying the concepts and methods of their assigned department. This is a temporary, at-will position, exempt from the County merit system and most County-provided employee benefits. The intern may be terminated at any time without notice, cause, or appeal rights.

Requirements

Currently enrolled in or attending an accredited college or university in a bachelor's degree or certificate program.
Minimum cumulative GPA of 2.5.
Provide the most current unofficial or official transcript showing cumulative GPA, a resume, and letters of recommendation with the application.
Applicants must be legally authorized to work in the United States at the time of application.

Nice To Haves

Areas of study such as Public or Business Administration, Human Resources, Organizational Studies, Information Technology, Computer Science, or a similar field.
Basic computer skills, including experience with email, word processing, spreadsheets, and online collaboration tools.
Strong organizational skills and attention to detail.
Effective written and verbal communication skills.
Ability to manage multiple tasks, track assignments, and follow established procedures.
Experience working at a help desk.

Responsibilities

Review user accounts and remove or deactivate department representative accounts.
Update recruitment eligibility lists when employees are added or removed.
Add new Division IDs from PeopleSoft into NeoGov.
Create department representative accounts and add divisions as needed.
Troubleshoot basic NeoGov administrative issues.
Research information to support meeting preparation and agenda items.
Assist with low-complexity ServiceNow tickets, such as creating simple ILT and SUC requests.
Organize team inboxes, file completed work, track requests needing follow-up, and route inquiries to appropriate teams, including L&OD and Talent Administrators.
Coordinate meetings, take notes, prepare meeting minutes, and organize minutes and recordings in Microsoft Teams channels.
Follow up with project team members on outstanding action items and maintain project trackers.
Retrieve and organize SharePoint reports for meetings with L&OD and Talent Administrators.
Respond to routine Galaxy Support mailbox inquiries using FAQs and approved project resources, escalating questions as needed.
Assist with Galaxy user acceptance testing by following test instructions, documenting results, and reporting issues to the project team.
Assist with drafting and preparing Galaxy project communications.
Perform other related duties as assigned.
Under supervision, assist and participate in work performed by employees of a specific profession and receive supervised work experience in a professional vocation.