IT Support Assistant
About The Position
The IT Support Assistant provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals. This is a long-term contract opportunity with a hybrid schedule requiring 2–3 days per week in the Los Angeles office. The role includes responding to users by phone and email, troubleshooting basic hardware and software issues, managing support tickets, assisting with account administration and secure file transfers, and supporting computers, printers, and related equipment. The assistant also performs routine systems testing and production tasks, reviews user-facing documentation, and coordinates with developers, managers, and other IT teams. The position requires lifting and moving office supplies and equipment weighing up to 20 pounds.
Requirements
- Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
- At least one year of experience within the past five years in two or more of the following areas: user account administration, IT service desk or application support, or secure file transfer (SFTP).
- Strong customer service and telephone and email support skills.
- First-level technical troubleshooting and support triage.
- Accurate ticket management, documentation, and reporting.
- Sound judgment when handling private data and escalating issues.
- Strong organizational, problem-solving, and verbal and written communication skills.
- Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams.
- High school diploma or equivalent.
Responsibilities
- Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.
- Log, route, update, document, and close support tickets.
- Assist with user account administration.
- Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
- Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
- Perform routine systems testing and production tasks.
- Review and validate user manuals, procedures, and instructional materials.
- Support office printers and high-speed commercial printing equipment as needed.
- Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
- Coordinate with developers, managers, and other IT teams.
- Lift and move office supplies and equipment weighing up to 20 pounds.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
