Medical Receptionist
HealthPartners • Saint Louis, MN3d
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Medical Receptionist - Methodist Rehab
HealthPartners•Saint Louis, MN
About The Position
Park Nicollet is hiring a Medical Receptionist to join the Methodist Rehab team. The role supports Methodist Occupational Therapy, Physical Therapy and Speech Therapy, as well as inpatient and outpatient scheduling. It also manages a dedicated wound-scheduling line serving three rehabilitation locations from one centralized location. Depending on the work area, the position handles incoming calls in a call-center environment or provides front-desk support. Call-center employees handle calls while meeting department availability and performance expectations and following department guidelines and processes. Front-desk employees greet patients, collect copayments, schedule follow-up appointments and referrals, and perform departmental clerical duties. Across both areas, the role provides timely, courteous service and supports patients and the department. The schedule consists of ten 8-hour shifts in a two-week pay period, including rotating weekends and holidays.
Requirements
- At least 6 months of related experience.
- Accurate computer and keyboarding skills.
- Knowledge of age-related growth and development principles needed to provide appropriate service and help assure patient safety.
- Proficiency operating telephones and headsets, PCs, printers, photocopiers and fax machines.
Nice To Haves
- Some medical background.
- Strong verbal and written communication skills.
- Human-relations sensitivity and customer-service skills.
- Listening skills and telephone etiquette.
- Knowledge of medical terminology.
- Comfort asking patients for copayments and collecting them.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fast-paced, structured environment.
- Ability to sit for long periods of time.
- Ability to key for long periods of time.
Responsibilities
- Handle incoming calls and meet department-specific availability and performance expectations.
- Greet patients and provide timely, courteous assistance.
- Collect patient copayments.
- Schedule follow-up appointments and referrals.
- Support departmental clerical duties.
- Manage a dedicated wound-scheduling line serving three rehabilitation locations.
- Support Methodist Occupational Therapy, Physical Therapy and Speech Therapy, and inpatient and outpatient scheduling.
- Follow department guidelines and processes while providing service support to patients.
Benefits
- Medical insurance
- Dental insurance
- Retirement program
- Time away from work
- Insurance options
- Tuition reimbursement
- Employee assistance program
- Onsite clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
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