Allergy Dept. Receptionist/Medical Phone Scheduler

ENT and Allergy of FL. • Tampa, FL

2d

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Phone Scheduler for its office. The practice provides comprehensive general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services. The role focuses on patient service and phone reception, including handling incoming calls, scheduling and confirming appointments, working with insurance companies, and scanning.

Requirements

• At least one year of previous call center service experience.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patient calls.
• Ability to work in a team environment.
• Strong computer literacy.

Nice To Haves

• Working knowledge of medical terminology.
• Bilingual ability.

Responsibilities

• Provide excellent customer service to every patient.
• Answer a high volume of incoming phone calls.
• Schedule and confirm appointments.
• Work with insurance companies.
• Scan documents.
• Travel between ENTA offices for support purposes when required.
• Assist patients with transferring from a wheelchair to an exam chair when necessary.

Benefits

• Medical, dental, and vision insurance, effective the first day of the month after 60 days of employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first day of the month after one year of full-time employment.
• 401(k), effective the first day of the month after one year of employment.
• Six paid holidays, effective immediately.
• Paid time off earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed