Allergy Dept. Receptionist/Medical Phone Scheduler

ENT and Allergy of FL.•Tampa, FL

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Phone Receptionist for its office. The practice provides comprehensive general and subspecialty ENT medical and surgical care, including diagnostic and rehabilitative services. The role provides patient-focused customer service, answers a high volume of incoming calls, schedules and confirms appointments, works with insurance companies, and scans documents. The position may require travel between ENTA offices to provide support.

Requirements

At least one year of previous call center service experience.
Strong customer service and interpersonal skills.
Strong written and verbal communication skills and a clear speaking voice.
Ability to prioritize and handle a high volume of patient calls.
Ability to work in a team environment.
Strong computer literacy.
Ability to meet the role’s physical demands, including lifting up to 25 pounds and using medical and office equipment as needed.

Nice To Haves

Working knowledge of medical terminology.
Bilingual ability.

Responsibilities

Provide customer service to patients.
Answer a high volume of incoming phone calls.
Schedule and confirm appointments.
Work with insurance companies.
Scan documents.
Travel between ENTA offices for support purposes when required.
Assist patients in transferring from a wheelchair to an exam chair when necessary.

Benefits

Medical, dental, and vision insurance, effective the first day of the month after 60 days of employment.
Company-paid short-term disability, long-term disability, and life insurance, effective the first day of the month after one year of full-time employment.
401(k), effective the first day of the month after one year of employment.
Six paid holidays, effective immediately.
PTO earned per pay period.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume