Phone Receptionist
About The Position
The Turtle Club is hiring a back-office phone receptionist. This is a phone-focused role, not a hostess position; greeting guests may occasionally be required, but the main responsibility is managing phone calls and reservation confirmations. The first priority at the start of each shift is to complete all reservation confirmations quickly and accurately. The receptionist will then maintain coverage of incoming calls, including handling high call volumes, placing callers on hold when needed, and moving smoothly between lines. The role also includes monitoring and responding to guest emails from the website with clear, timely, accurate replies. Consistent hours are guaranteed during the season.
Requirements
- Dependability and punctuality.
- Understanding that answering phones and finishing confirmations promptly are the core expectations.
Responsibilities
- Complete all reservation confirmations quickly and accurately at the start of each shift.
- Maintain continuous coverage of incoming calls, handling high volume with calm multitasking.
- Place callers on hold when needed and move smoothly between phone lines.
- Monitor and respond to guest emails from the website with clear, timely, accurate replies.
- Occasionally greet guests.
Benefits
- Consistent hours guaranteed during season.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
