Medical Phone Scheduler

ENT and Allergy Associates of Florida • Boca Raton, FL

4d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Phone Scheduler for its Boca office. The practice provides general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services. The role focuses on patient service and involves handling a high volume of incoming calls, scheduling and confirming appointments, working with insurance companies, and scanning.

Requirements

• At least one year of previous call center service experience.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patient calls.
• Ability to work in a team environment.
• Strong computer literacy.
• Physical coordination, manual and physical dexterity sufficient to use medical and office equipment as required.
• Ability to perform duties that may involve sitting, standing, bending, and stooping.
• Ability to lift up to 10 pounds.
• Ability to travel between ENTAAF offices for support purposes, as needed.

Nice To Haves

• Working knowledge of medical terminology.
• Bilingual Spanish-speaking ability.

Responsibilities

• Provide excellent customer service to every patient.
• Answer a high volume of incoming phone calls.
• Schedule and confirm appointments.
• Work with insurance companies.
• Scan documents.

Benefits

• Medical, dental, and vision insurance, effective the first of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first of the month after one year of full-time employment.
• 401(k), effective the first of the month after one year of employment.
• Six paid holidays, effective immediately.
• Paid time off earned per pay period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed