Scheduler | Phone Support (Psychiatric Assistant)

LENAPE VALLEY FOUNDATION•Doylestown, PA

About The Position

Lenape Valley Foundation is seeking a Psychiatric Assistant to support doctors providing mental health services to the Bucks County community. This full-time position focuses primarily on phone-based scheduling and client support and is scheduled Monday through Friday, 9 a.m. to 5 p.m. The role is an opportunity for someone interested in the mental health field.

Requirements

High school diploma or GED.
Comfortable engaging in phone-based communication for most of the workday.
Compassion for clients.
Organization skills and a high attention to detail.
Computer proficiency.
Ability to perform the physical requirements of the job, with or without accommodation.

Nice To Haves

One or more years of experience in a medical setting is highly preferred.

Responsibilities

Answer scheduling calls and respond to questions or concerns about medications.
Understand insurance information to schedule clients with the appropriate prescribers.
Provide superior customer service while responding to client requests.
Address billing warnings and insurance coverage.
Educate clients about refill policies and how to access the refill clinic.
Enter information into electronic medical records.
Communicate effectively with clinical and billing teams.
Maintain voicemail.

Benefits

DailyPay access to earnings.
Paid training and supervision.
403(b) retirement plan.
Generous paid time off policy, including 15 PTO days, 10 paid sick days, 4 paid personal days, 7 paid holidays, and 5 paid conference days.
Medical, dental, and vision insurance.
Credit available for medical opt-out.
Flexible Spending Account (FSA).
Long-term disability and basic life insurance.
Employee Assistance Program (EAP).
Continuing education assistance program.
Access to student loan management and repayment support.