Medical Receptionist - Urgent Care

ConvenientMD • West Lebanon, NH

19h • Onsite

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its urgent care clinics. Working alongside the clinical team, the receptionist greets and assists patients, completes registrations, updates records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role suits someone interested in customer service or beginning a career in healthcare, who enjoys working with people, staying organized, and multitasking.

The position includes patient-facing service, front desk administration, payment collection, coordination with the healthcare team, and use of scheduling and electronic medical record systems. The receptionist must be available for 12-hour shifts, including some weekend shifts, and be flexible to work nights, weekends, and holidays. When needed, the employee must be able to work at other ConvenientMD clinics within an hour of their primary clinic and travel for training shifts within the same commute distance.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts. Full-time schedule: three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday. Part-time schedule: two 12-hour shifts per week, including at least two shifts per month on a Saturday or Sunday. Per-diem schedule: four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including the ability to raise concerns and communicate directly and professionally.
• Strong organizational skills and attention to detail; ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, colleagues, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including the ability to understand and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience with electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly and professional manner, and respond to inquiries in person and over the phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment collection.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to maintain patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services offered by ConvenientMD and the associated costs.
• Use reservation scheduling and electronic medical record software systems.
• Work required 12-hour shifts, including the specified monthly weekend shifts, and travel to other clinics or training locations when required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED