Medical Receptionist Urgent Care
About The Position
The Medical Receptionist is the first point of contact for patients and provides customer service while managing front desk operations at InterMed’s new Scarborough Downs location. The position handles patient check-in and check-out, follow-up and ancillary appointment scheduling, payment collection, and accurate patient records. The anticipated start date is December 14, 2026, and the schedule is Saturday and Sunday. The role requires maintaining patient confidentiality in accordance with HIPAA and InterMed policies, supporting InterMed’s patient-centered mission and values, and performing other duties that support the organization. Responsibilities may change or additional duties may be assigned.
Requirements
- High school diploma or equivalent required.
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
- Ability to work independently and accurately.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Ability to work well in a busy environment.
- Proficiency with Windows-based computer applications.
- Flexibility and willingness to work as a team member.
- Accurate typing, transcribing, and data-entry skills.
Responsibilities
- Greet incoming patients with friendly, respectful communication.
- Obtain and document current patient demographic information, including insurance and license information.
- Accept patient payments, document transactions, collect applicable co-pays, maintain accurate credit card transaction batches, and balance the cash drawer.
- Assist the billing office with problem resolution as needed.
- Notify clinical staff through the EMR when a patient has arrived.
- Inform patients of unusual appointment delays.
- Answer incoming telephone calls using proper etiquette and prioritize telephone encounters appropriately.
- Understand the forms required for appointments and scan, print, assemble, and mail patient packets.
- Use the computerized appointment scheduling system to schedule necessary follow-up and ancillary appointments.
- Monitor automated confirmation calls and update the EMR.
- Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
- Support InterMed’s mission, vision, and values and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
