Medical Receptionist Urgent Care
About The Position
The Medical Receptionist is the first point of contact for patients and provides customer service while managing front desk operations at InterMed’s new Scarborough Downs location. The role handles patient check-in and check-out, follow-up and ancillary appointment scheduling, payment collection, and maintenance of accurate patient records. The anticipated start date is 12/14/2026. The receptionist supports InterMed’s patient-centered mission and values by providing high-quality service, treating patients and colleagues with dignity and respect, maintaining honesty and integrity, working collaboratively, and adapting to change. Duties and responsibilities may change or new duties may be assigned at any time.
Requirements
- High school diploma or equivalent.
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
- Ability to work independently and accurately.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Ability to work well in a busy environment.
- Proficiency with Windows-based computer applications.
- Flexibility and willingness to work as a team member.
- Accurate typing, transcribing, and data-entry skills.
Responsibilities
- Greet incoming patients using friendly, respectful communication.
- Obtain and document current patient demographic information, including insurance and license information.
- Accept patient payments and document them appropriately.
- Understand patient payment requirements for insurance plans InterMed participates in and collect required copayments.
- Maintain accurate credit-card transaction batches and balance the cash drawer.
- Assist the billing office with problem resolution as needed.
- Notify clinical staff through the EMR when a patient has arrived.
- Inform patients of unusual appointment delays.
- Answer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.
- Become familiar with forms required for patient appointments, including scanning, printing, assembling, and mailing patient packets.
- Use the computerized appointment scheduling system to schedule necessary follow-up and ancillary appointments.
- Monitor automated confirmation calls and update the EMR.
- Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
- Perform other duties that support InterMed’s mission, vision, and values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
