Medical Receptionist - Urgent Care

ConvenientMD • Waterville, ME

5d • $20 - $24

About The Position

At ConvenientMD, the Medical Receptionist is the first point of contact for patients and visitors at the clinic. Working alongside the clinical team, the receptionist greets visitors, registers patients, updates patient records, collects payments, and helps ensure patients with or without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in the medical field.

The position involves patient interaction, front-desk and administrative work, clinic coordination, payment collection, and using reservation and electronic medical record systems. Employees must be available for 12-hour shifts, including nights, weekends, and holidays, and may need to work at other nearby ConvenientMD locations or travel for training. Full-time scheduling is three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday.

Requirements

• High school diploma or GED.
• Able to work three 12-hour shifts per week for full-time employment, including at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• Able, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Able to travel for training shifts at a clinic within a one-hour commute.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to contribute to a welcoming community.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, colleagues, and organizational stakeholders.
• Ability to work collaboratively as part of a team and independently with initiative.
• Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and respond to inquiries in person and by phone.
• Register patients, complete required forms, and ensure patient information is accurate and records are updated.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment collection.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Coordinate with the healthcare team to support patient flow and efficient clinic operations.
• Schedule specialist referrals as needed for patient follow-up.
• Navigate multiple software systems and follow occupational health partner protocols in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's services and associated costs.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Reduced tuition rates through an educational alliance with Purdue University Global for team members and their families.
• Employer rewards and access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED