Urgent Care - Medical Receptionist

ConvenientMD•Portsmouth, NH

5d•Onsite

About The Position

At ConvenientMD, the Medical Receptionist is the first point of contact for patients and visitors at a clinic. Working alongside the clinical team, the receptionist greets and assists patients, completes registrations, updates patient records, collects payments, and helps ensure patients are seen in a timely manner, whether they have reservations or arrive as walk-ins. The role suits someone interested in customer service or beginning a career in the medical field who enjoys working with people, staying organized, and multitasking. The receptionist supports patient flow and clinic operations by managing reservations, handling registration and payment processes, assisting with referrals, responding to inquiries, and completing front-desk administrative work. The role also requires learning ConvenientMD’s services and associated costs, and using reservation-scheduling and electronic medical record systems. The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Flexibility to work nights, weekends, and holidays is required. When needed, the employee must be able to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic and travel to training shifts within a one-hour commute.

Requirements

High school diploma or GED.
Ability to work 12-hour shifts in consecutive or non-consecutive days.
For full-time employment, availability for three 12-hour shifts per week and at least four Saturday or Sunday shifts per month.
Flexibility to work nights, weekends, and holidays.
When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
Ability to travel to training shifts within a one-hour commute of the primary clinic.
Proactive and confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
Strong organizational and attention-to-detail skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
Compassionate, patient-focused approach and ability to support a sense of belonging.
Proficiency with Microsoft Office Suite or related software.
Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability to work collaboratively as part of a team and independently with initiative.
Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

Medical Receptionist certification.
Previous experience as a medical receptionist or in a similar customer service position.
Familiarity with medical terminology and basic insurance processes.
Experience with electronic records management software and related programs used for medical registration and collection of HIPAA documentation.
Experience with insurance billing and coding information.

Responsibilities

Greet and assist patients and visitors in person and over the phone in a welcoming, professional manner.
Register patients efficiently and ensure required forms are completed accurately.
Update new and existing patient records.
Respond to insurance and billing inquiries and provide clear information to patients.
Assist ill or distraught patients as needed, using available resources.
Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
Request a card on file, follow up on patient balances, and support timely payments.
Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
Collaborate with the healthcare team to promote efficient clinic operations and patient flow.
Assist with scheduling specialist referrals for patient follow-up.
Use multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
Answer and direct phone calls professionally and promptly.
Keep the reception area organized and tidy.
Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
Learn ConvenientMD’s services and the costs associated with them.
Use reservation-scheduling and electronic medical record software.
Travel to training shifts and, when needed, work at other nearby ConvenientMD locations.

Benefits

Urgent care services at no cost to team members and their families.
Health coverage.
Dental coverage.
Vision coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Employer rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.