Medical Receptionist - Urgent Care

OnPoint Medical Group • Aurora, CO

7d • Onsite

About The Position

OnPoint Medical Group is seeking a Medical Receptionist for its OnPoint Urgent Care team. The role greets patients, activates patient files, and guides walk-in patients through the clinic’s established protocol. OnPoint Urgent Care operates locations in Highlands Ranch, Lone Tree, Aurora, Centennial, Castle Pines, and Castle Rock.

The receptionist completes patient check-in, answers and routes calls, and handles administrative work that supports smooth visits and timely billing. Duties include collecting patient payments, scanning paperwork, balancing time-of-service collections by the end of the business day, and keeping the front office organized. The role also follows OSHA and HIPAA requirements, attends requested meetings and training, and works to meet service standards. Regular, punctual attendance and the ability to follow management direction, contribute to a group, and complete assigned tasks independently are essential.

This position has no supervisory responsibilities. The role regularly involves sitting, using hands, reaching, and communicating; occasional activities include walking, standing, and stooping, kneeling, crouching, or crawling. The employee frequently lifts or moves up to 10 pounds and occasionally more than 25 pounds. Close and distance vision and the ability to adjust focus are required.

Requirements

• High school diploma or high school equivalency.
• Strong computer skills.
• Ability to effectively present information and respond to questions from managers, patients, and the general public.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to establish and maintain effective working relationships with patients, families, and staff.
• Ability to perform the stated physical duties, including frequent lifting or moving of up to 10 pounds and occasional lifting or moving of more than 25 pounds.

Nice To Haves

• Current CPR card.
• One to two years of experience in a business office or clinical environment.
• Bilingual ability.
• EMR experience.

Responsibilities

• Greet incoming patients in a friendly, professional manner and complete check-in according to established guidelines.
• Answer incoming calls professionally and route them to the appropriate party.
• Complete administrative duties that support a smooth patient visit, timely billing, and an organized front office.
• Collect co-pays, deductibles, coinsurance, and outstanding balances.
• Scan paperwork and balance time-of-service collections by the end of the business day.
• Attend meetings and in-person or online training as requested.
• Follow OSHA and HIPAA standards, policies, and procedures.
• Perform duties to achieve or exceed established service standards.
• Maintain punctual and regular attendance.
• Follow instructions and management direction, work with a group, and complete assigned tasks individually.
• Provide courteous, respectful customer service to patients and family members; maintain patient confidentiality and follow the proper chain of command for complaints.

Benefits

• Health insurance plan options for employees and dependents.
• Dental and vision coverage for employees and qualified dependents.
• Company-paid life insurance.
• Voluntary short-term and long-term disability coverage.
• AFLAC plans.
• Flexible spending account options.
• Eligibility for a 401(k) after six months of employment, with a 4% match that vests immediately.
• Paid time off earned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED