Medical Receptionist - Part Time

Integrity Care Group•Copperas Cove, TX

About The Position

The patient service specialist is responsible for front-office activities, including reception, mail, insurance verification, and maintaining patient data integrity. The employee serves as a patient concierge in the reception and lobby area, providing excellent customer service, greeting customers, obtaining registration data, collecting co-pays when required, and maintaining patient confidentiality. This is a safety-sensitive and confidential position. The job description is not an exhaustive list of duties; responsibilities and activities may change, and other duties may be assigned. The clinic may also include ancillary personnel supervised by professional staff.

Requirements

High school diploma or equivalent required.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogen requirements.
Competence with common PC applications, including the Internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Must be able to see with corrective eyewear and hear clearly with assistance.
Ability to handle emergency or crisis situations and wear protective equipment as necessary.
Ability to escort or transport patients by wheelchair or stretcher.
Ability to lift 15–20 pounds.
Able to perform frequent sitting, walking, and standing, and occasional bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, and traveling.

Nice To Haves

Associate degree preferred.
1–3 years of prior medical office experience preferred.

Responsibilities

Greet patients politely, promptly, and helpfully; keep them informed about delays and expected provider wait times.
Provide superior internal and external customer service and help maintain smooth, efficient patient flow.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data accurately and promptly into the computer system.
Verify insurance, update patient information, and collect co-pays, co-insurance, and deductibles according to the patient's insurance plan.
Follow HIPAA guidelines, explain privacy practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to support proper financial monitoring and compliant, up-to-date controls.
Perform other duties as assigned.