Medical Receptionist - Part Time

Integrity Care Group•College Station, TX

About The Position

The patient service specialist is responsible for front-office activities, including reception, mail, insurance verification, and maintaining patient data integrity. The employee serves as a concierge for the reception and lobby area by providing excellent customer service, greeting customers, obtaining registration data, collecting co-pays when required, and maintaining patient confidentiality. This safety-sensitive and confidential position may include duties that change at any time, as well as other duties as assigned. The role supports smooth patient flow and clinic operations by managing patient charts, arranging and following up on referrals, transmitting records as requested, balancing daily charges, safeguarding funds, and keeping the lobby clean and stocked. The clinic may also include ancillary personnel supervised by professional staff.

Requirements

High school diploma or equivalent required; an associate degree is preferred.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogen requirements.
Competence with common PC applications, including the internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Ability to handle emergency or crisis situations.
Ability to escort or transport patients by wheelchair or stretcher.
Ability to lift 15–20 pounds.
Must be able to see with corrective eyewear and hear clearly with assistance.

Nice To Haves

One to three years of prior medical office experience is preferred.
Associate degree preferred.

Responsibilities

Greet patients promptly, politely, and helpfully; keep them informed about delays and expected wait times.
Provide superior internal and external customer service and help ensure patient flow runs smoothly and efficiently.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data accurately and promptly into the computer system, and update patient information as needed.
Verify patient insurance and collect co-pays, co-insurance, and deductibles according to the patient's insurance plan.
Follow HIPAA requirements, explain privacy practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.