Part Time Receptionist - Retail Medical Environment

TES Staffing•Rochester, NY

11d•Onsite

About The Position

The receptionist provides customer service and supports the daily administrative and retail operations of a specialty footwear store focused on foot health, comfort, and performance. The role combines front desk duties, appointment scheduling, customer communications, recordkeeping, and general office support to provide customers with a welcoming and efficient experience. The ideal candidate is organized, detail-oriented, professional, and comfortable serving a diverse customer base while maintaining a clean, professional, customer-focused environment. This is a part-time position scheduled Monday, Wednesday, and Friday from 8:30 AM to 5:00 PM, with a starting pay rate of $18.00 per hour. The work environment is a specialty retail store focused on foot health, comfort, and performance.

Requirements

High school diploma or equivalent required.
Familiarity with computer software, word processing, spreadsheets, and data entry.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a customer-facing environment.
Professional, patient, and courteous demeanor when interacting with customers of varying ages and needs.
Ability to work independently while contributing to a collaborative team environment.
Ability to sit, stand, and walk as needed throughout the workday.
Ability to use hands and fingers to operate a computer, telephone, and standard office equipment.
Ability to reach, bend, and move throughout the store as needed.
Ability to occasionally lift or carry items weighing up to 25 pounds, with occasional heavier lifting as required.
Sufficient visual and auditory ability to perform administrative duties and communicate effectively with customers and team members.

Nice To Haves

One or more years of administrative, receptionist, customer service, or office support experience preferred.
Previous medical office, healthcare administration, or appointment scheduling experience is a plus.
Experience with social media platforms is a plus.

Responsibilities

Greet customers and provide a welcoming, professional, and helpful first impression.
Answer incoming calls, direct inquiries, take messages, and provide general information about products, services, and appointments.
Schedule and confirm customer appointments, follow up on reminders, and coordinate pickup appointments as needed.
Respond to customer questions with patience, professionalism, and courtesy.
Support retail operations by answering customer calls and assisting with general store needs.
Prepare, type, proofread, and maintain correspondence, customer records, insurance information, and other documentation.
Enter and update customer information in company software and databases while ensuring accuracy and confidentiality.
Maintain organized electronic and physical files, records, charts, and other documentation.
Perform clerical duties such as scanning, photocopying, faxing, filing, mailing, and distributing documents.
Prepare basic spreadsheets, reports, and other administrative materials as needed.
Assist with insurance authorizations, pre-authorizations, and related paperwork when applicable.
Provide day-to-day administrative support for business operations.
Help maintain a clean, organized, and professional front desk, treatment rooms, restrooms, and shared customer areas.
Prepare rooms and welcome customers for scheduled appointments when applicable.
Follow company policies, procedures, and standards for customer service, documentation, and store operations.
Assist with additional operational tasks and projects as assigned.
Help maintain and update company social media accounts and support basic marketing and promotional activities.
Collaborate with team members to support store operations and deliver a positive customer experience.