Retail Receptionist Part Time

Visionworks•Richmond, KY

13d•$10 - $13•Onsite

About The Position

The Retail Receptionist greets and assists customers, schedules appointments, verifies insurance coverage, maintains accurate patient records, and assists with preliminary testing under the Optometrist’s supervision. The role also involves medical coding, insurance research and billing, front desk support, payment collection, insurance preauthorization follow-up, and maintaining a clean reception area. The receptionist provides information about promotions, pricing, and discount club card benefits, and maintains doctor referral logs for medical patients. This is a part-time position with a stated pay rate of $9.95–$13.18 per hour. The position works inside the location and requires cross-training in all departments as needed. The role requires clear communication, organization, customer service, teamwork, problem solving, and the ability to work under stress with interruptions and deadlines. Physical demands include frequent lifting or moving of up to 20 pounds, along with standing, handling objects, reaching, and communicating. The work environment has a moderate noise level from computers, printers, and machines.

Requirements

One year of experience; optical experience is preferred.
High school diploma, GED, or 1–5 years of equivalent related job experience.
Strong organizational skills and attention to detail.
Ability to speak clearly and effectively, read English, and communicate with associates and clients.
Ability to calculate and manipulate numbers and data.
Problem-solving and reasoning ability.
Ability to meet customer expectations, follow procedures and instructions, and work under stress with interruptions and deadlines.
Ability to use a computer effectively and view a computer screen.
Ability to exhibit empathy in all interactions.
Ability to work changing schedules to meet business demands.
Ability to bend and stoop continuously and reach above shoulder continuously.
Must be energetic, self-motivated, and a team player.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the time.
Ability to frequently lift and/or move up to 20 pounds.

Nice To Haves

Optical experience.

Responsibilities

Perform medical coding, insurance research, and billing.
Greet and assist customers.
Schedule appointments according to the Resources Scheduling guidelines.
Answer phones and patients’ questions, check patients in and out, collect payments, and perform other front desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization and follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines to customers.
Discuss the benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral logs for medical patients.
Cross-train in all departments as needed.