Retail Receptionist Part Time

Visionworks • Elizabethtown, KY

9d • Onsite

About The Position

The Retail Receptionist greets and assists customers and patients, schedules appointments, verifies insurance coverage, maintains accurate patient records, and performs preliminary testing data collection under the Optometrist’s supervision. The role also handles medical coding, insurance research and billing, insurance preauthorizations, payments, and front desk tasks. The receptionist works inside the location and must be available to work changing schedules to meet business demands. Cross-training in all departments may be required as needed.

Requirements

• One year of experience; optical experience preferred.
• High school diploma, GED, or 1–5 years of equivalent related job experience.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and effectively with associates and clients.
• Ability to calculate and manipulate numbers and data, read English, and solve problems.
• Ability to meet customer expectations, work under stress with interruptions and deadlines, and follow procedures and instructions.
• Ability to use a computer effectively and view a computer screen.
• Ability to exhibit empathy, be energetic and self-motivated, and work as part of a team.
• Ability to work onsite and participate in regular, predictable onsite meetings, and to initiate interaction and collaboration with team members, clients, and customers.
• Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the work time.
• Ability to frequently lift and/or move up to 20 pounds.
• Ability to bend and stoop continuously and reach above shoulder continuously.

Nice To Haves

• Optical experience.

Responsibilities

• Perform medical coding, insurance research, and billing.
• Greet and assist customers; schedule appointments according to Resources Scheduling guidelines.
• Answer phones and patients’ questions, check patients in and out, collect payments, and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions, pricing guidelines, and starting prices to customers; discuss the benefits and features of the discount club card.
• Maintain outside and internal Doctor Referral logs for medical patients.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED