Retail Receptionist Part Time

Visionworks•Hopkinsville, KY

6d•$10 - $13•Onsite

About The Position

The Retail Receptionist greets and assists customers and supports front-desk operations. The role schedules appointments, verifies insurance coverage, maintains accurate patient records, and assists with preliminary testing under the Optometrist’s supervision. It also includes medical coding, insurance research and billing, collecting payments, handling insurance preauthorizations, maintaining referral logs, and keeping the reception area clean. The position is part-time and requires working onsite, with cross-training in other departments as needed.

Requirements

One year of experience; optical experience preferred.
High school diploma, GED, or 1–5 years of equivalent related job experience.
Strong organizational skills and attention to detail.
Ability to speak clearly and effectively, read English, and communicate with associates and clients.
Ability to calculate and manipulate numbers and data.
Problem-solving and reasoning skills.
Ability to meet customer expectations, work under stress with interruptions and deadlines, and follow procedures and instructions.
Ability to use a computer effectively and view a computer screen.
Ability to exhibit empathy in all interactions.
Ability to work changing schedules to meet business demands.
Ability to work onsite and participate in regular, predictable onsite meetings, and to coordinate and collaborate promptly with team members, clients, and customers.
Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time; occasionally walk and reach with hands and arms; and frequently lift or move up to 20 pounds.
Ability to bend and stoop continuously and reach above shoulder continuously.
Must be energetic, self-motivated, and a team player.

Nice To Haves

Optical experience.

Responsibilities

Greet and assist customers.
Schedule appointments according to Resources Scheduling guidelines.
Answer phones and patients’ questions; check patients in and out; collect payments; and perform other front-desk tasks as needed.
Perform medical coding, insurance research, and billing.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization and follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions, pricing guidelines, and starting prices to customers.
Discuss the benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral logs for medical patients.
Cross-train in all departments as needed.