Retail Receptionist Part Time

Visionworks•Hopkinsville, KY

6d•Onsite

About The Position

The Retail Receptionist greets and assists customers, schedules appointments, verifies insurance coverage, maintains accurate patient records, and supports preliminary testing under the Optometrist’s supervision. The role also handles front-desk duties, billing-related tasks, insurance authorizations, customer promotions, and doctor referral logs. The position is part-time, with a listed pay rate of $9.95–$13.18 per hour. The role is performed inside the location and requires onsite work, regular interaction and coordination with associates and customers, and cross-training in other departments as needed. Work may involve changing schedules to meet business demands.

Requirements

One year of experience; optical experience is preferred.
High school diploma, GED, or 1–5 years of equivalent related job experience.
Strong organizational skills and attention to detail.
Ability to speak and communicate clearly and effectively with associates and clients.
Ability to calculate and manipulate numbers and data.
Ability to read English.
Problem-solving and reasoning skills.
Ability to meet customer expectations, work under stress with interruptions and deadlines, and follow procedures and instructions.
Ability to use a computer effectively and view a computer screen.
Ability to exhibit empathy, remain energetic and self-motivated, and work as part of a team.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to initiate timely interaction, coordination, and collaboration with team members, clients, and customers.
Ability to work changing schedules to meet business demands.

Nice To Haves

Optical experience.

Responsibilities

Perform medical coding, insurance research, and billing.
Greet and assist customers.
Schedule appointments according to Resources Scheduling guidelines.
Answer phones and patients’ questions; check patients in and out; collect payments; and perform other front-desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization and follow up on pending authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines, and discuss the benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral logs for medical patients.
Offer current promotions and starting prices to customers.
Cross-train in all departments as needed.