Retail Receptionist Part Time

Visionworks•Elizabethtown, KY

11d•$10 - $13•Onsite

About The Position

The Retail Receptionist greets and assists customers, schedules appointments, verifies insurance coverage, maintains accurate patient records, and performs preliminary testing data collection under direction. The role also supports medical coding, insurance research and billing, patient check-in and checkout, payment collection, insurance preauthorizations, and front-desk operations. The associate maintains the reception area, communicates promotions and pricing, and updates doctor referral logs for medical patients. Cross-training in all departments may be required as needed. This is a part-time, onsite position. The associate must be available to work changing schedules to meet business demands and participate in regular onsite meetings and collaboration. The work involves frequent customer and team interactions, computer use, and physical activity, including standing, handling objects, reaching, and frequently lifting or moving up to 20 pounds. The location has a moderate noise level.

Requirements

One year of experience; optical experience preferred.
High school diploma, GED, or 1–5 years of equivalent related job experience.
Strong organizational skills and attention to detail.
Ability to speak clearly and effectively, read English, and communicate effectively with associates and clients.
Ability to calculate and manipulate numbers and data.
Problem-solving and reasoning skills.
Ability to meet customer expectations, work under stress with interruptions and deadlines, and follow procedures and instructions.
Ability to use a computer effectively and view a computer screen.
Ability to exhibit empathy in all interactions.
Ability to work changing schedules to meet business demands.
Ability to work onsite and participate in regular, predictable onsite meetings and collaborate with team members, clients, and customers.
Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time; occasionally walk and reach with hands and arms; and frequently lift or move up to 20 pounds.
Ability to bend and stoop continuously and reach above shoulder continuously.
Must be energetic, self-motivated, and a team player.

Nice To Haves

Optical experience.

Responsibilities

Perform medical coding, insurance research, and billing.
Greet and assist customers; schedule appointments according to Resources Scheduling guidelines.
Answer phones and patients’ questions, check patients in and out, collect payments, and perform other front-desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization and follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines, and discuss the benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral logs for medical patients.
Offer current promotions and starting prices to customers.
Cross-train in all departments as needed.