Medical Receptionist

ConvenientMD • Portland, ME

4d • $20 - $24 • Onsite

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates patient records, collects payments, and helps ensure that patients with and without reservations are seen in a timely manner. The role is presented as an opportunity for someone beginning a career in customer service or healthcare.

The receptionist supports patient interactions, payment collection, clinic coordination, front desk operations, and familiarity with ConvenientMD’s services and technology. The position requires 12-hour shifts, with the number of shifts and weekend requirements varying by employment schedule. Flexibility to work nights, weekends, and holidays is required. When needed, the employee must be able to work at three other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within an hour’s commute.

The listed hourly pay range is $19.50–$24. Benefits include health, dental, and vision coverage; company-paid short-term disability; optional pet insurance; a 401(k) match after one year; no-cost urgent care for team members and their families; possible access to primary care depending on location; reduced tuition through an educational alliance with Purdue University Global; and discounts on various services and products.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts. Full-time schedule: three shifts per week, including at least four Saturday or Sunday shifts per month; part-time schedule: two shifts per week, including at least two Saturday or Sunday shifts per month; per-diem schedule: four shifts per month, ideally one per week.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, including prioritizing multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to contribute to a welcoming community.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related medical registration and HIPAA documentation programs.
• Experience with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and respond to inquiries in person and over the phone.
• Register patients and ensure required forms are completed accurately.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Manage online and walk-in reservations and patient registration to support patient satisfaction and provider schedules.
• Coordinate with the healthcare team to support patient flow and clinic operations.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services offered by ConvenientMD and the costs associated with them.
• Use software systems for reservation scheduling and electronic medical records.
• Work required shifts and, when needed, at other nearby ConvenientMD clinics; travel for training shifts.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to discounts on services and products including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED