Medical Receptionist

Southern Indian Health Council•Alpine, CA

3d•$25 - $31•Onsite

About The Position

The Physical Therapy Receptionist works under the supervision of the Clinic Administrator to provide reception and administrative services in a team-focused, patient-centered clinic environment. The role ensures patients and visitors are greeted and received appropriately and that processes related to their visits are completed. Duties may vary depending on the receptionist assignment, and receptionists may rotate among related department duties to support quality service. Excellent customer service is a primary requirement. Responsibilities include scheduling and confirming appointments, handling calls and inquiries, maintaining patient registration and insurance information, obtaining authorizations, collecting payments, and updating and scanning records in the electronic health record. The receptionist also supports the reception area and clinic operations, may assist physical therapists with cleaning and organizing equipment and toys, and may serve as an emergency driver for patient transport when assigned. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., in Alpine/Campo. Compensation is $25.00–$31.00 per hour.

Requirements

Medical front-office experience is required.
High school diploma or GED certificate is required.
Must be at least 18 years of age.
Computer knowledge and keyboarding/typing skills are required, including basic computer literacy and use of common applications such as Microsoft Word and Outlook.
Experience providing excellent customer service is required.
Must maintain patient confidentiality and comply with HIPAA requirements.
A valid driver’s license is required and must be maintained throughout employment.
Must be able to travel throughout the organization’s service area, including SIHC site locations.
Must have a reputation for honesty and trustworthiness, exercise good judgment, accept administrative supervision, pay attention to detail, and follow instructions.
Must communicate and interact effectively and professionally with people, maintain confidentiality, work as part of a team, and be sensitive to clients’ needs.
Strong team-building, interpersonal, and organizational skills are required.
Must be able to establish effective working relationships with coworkers and the public; express ideas clearly and concisely; address audiences effectively; and use balanced judgment in evaluating situations and making decisions.
Must cooperate in accomplishing department goals, prioritize work, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment.
Must be able to work with people of varied social and ethnic backgrounds, resolve conflicts, negotiate situations, and facilitate consensus.
Must have reliable transportation and state-required car insurance.
Must pass a prescreening tuberculin skin test or x-ray and a blood/urine drug screening test.
Health must be adequate to perform the duties of the position.
Must complete the SIHC Application and Authorization Form and submit both to Human Resources before the indicated closing date.

Nice To Haves

Medical Assistant experience in an ambulatory care setting is preferred.
Experience with pediatric patients is preferred.
Education, training, or experience that complements the stated knowledge and skills is desirable but does not replace the minimum requirements.

Responsibilities

Schedule appointments using the designated computer system and applicable scheduling guidelines.
Answer a multi-line telephone, direct calls, take messages, and respond to inquiries about policies and appointments.
Provide customer service consistent with SIHC service standards, including a positive attitude, excellent phone etiquette, and a personalized approach to patients.
Obtain patient insurance information, verify coverage and benefits, submit required authorizations, and pursue reauthorization when treatment extends beyond the original authorization.
Collect and document insurance plan and benefit information, verify eligibility, secure prior authorizations, and maintain accurate records for patient care and reimbursement.
Call patients with appointment reminders and contact patients who miss appointments to offer rescheduling as appropriate; document call outcomes in appointment details.
At each clinic visit, confirm established patient information is current, update required forms, and enter updates into the computer system in real time.
Collect completed registration forms from new patients and enter their information into the computer system.
Scan designated patient registration information into the Electronic Health Record (EHR).
Collect copayments and other patient payments, including lab and x-ray fees; check out patients and schedule return appointments.
Handle cash bags, including making daily deposits to fiscal.
Monitor faxes, keep forms printed, and assemble new-patient packets.
Monitor and help maintain a neat reception and waiting area, identify safety hazards, and report hazards or disruptive behavior to a supervisor.
Act as an emergency driver for patient transports when needed and assigned by a supervisor.
Comply with SIHC policies and procedures and complete required compliance training; report suspected policy or regulatory violations.
Work a flexible schedule when required by need.
Perform other duties assigned by the Clinic Administrator.
Assist physical therapists as needed with cleaning, sanitizing, storing, and organizing equipment and toys.
Travel throughout the organization’s service area, including SIHC site locations, as needed.