Medical Receptionist (Check In/Check Out)

Sterling Ridge Orthopaedics and Sports Medicine•The Woodlands, TX

2d•Onsite

About The Position

We are looking for a full-time Medical Receptionist to join our professionals. The position is primarily based at the Spring location and may require assisting with call-outs or vacations at the Woodlands and Woodforest offices as needed. Hours are primarily 9:00 a.m. to 6:00 p.m. or 8:30 a.m. to 5:30 p.m. The role is responsible for front-office administrative duties related to patient care.

Requirements

Ability to deal professionally, courteously, and efficiently with the public and staff.
Maintain patient confidentiality and properly safeguard confidential information.
Familiarity with computers, office equipment, and medical or insurance software.
Basic office skills, such as typing and filing.

Nice To Haves

Graduate of a certified medical office training course.
Bilingual in English and Spanish.
Two years of experience in a medical office environment.
Experience with Athena electronic medical records.

Responsibilities

Respond promptly to patient needs and requests.
Answer telephone calls promptly and professionally, respond to inquiries, or refer questions to other staff members.
Assist patients with insurance paperwork and billing questions.
Print necessary forms for patient charts and clinic staff.
Ensure necessary patient paperwork is completed.
Communicate co-insurance and deductible amounts to patients.
Collect co-payments, co-insurance, deductibles, and account balances at the time of service.
Update patient information as needed in the electronic medical record.
Notify appropriate clinic staff, including Ortho, PT, MRI/X-Ray, and DME staff, when a patient is present.
Print billing or charge slips and place them in the appropriate bin.
Handle incoming cash, checks, and credit card receipts, and reconcile patient accounts and the cash or money drawer daily.
Perform other miscellaneous office and clerical duties as needed.